Working offline

Rhappsody apps run in your web browser and need an internet connection to open, show the latest information and save what you enter. They don’t yet work without one.

When your connection drops

• A page that’s already open may stay on screen, but it won’t update.
• Anything you send or save, such as a form or a booking, may not go through.
• Opening a new page or app won’t work until you’re back online.

Before you send something important

If your signal is weak, wait until you have a good connection before you submit a form, a payment or a booking. Afterwards, check that you saw a confirmation message.

Getting back on track

1. Move somewhere with a stronger signal, or connect to Wi-Fi.
2. Refresh the page.
3. If you were in the middle of something, check whether it was saved before doing it again, so you don’t send it twice.

“App Inactive” isn’t about your connection

If you see App Inactive, the app is switched off by the people who run it. Your internet is fine. See If you can’t access something.